Business Analyst/Software Development Project Manager – Cloud based ERP (Remote)

IT Services
  • IT Services
  • REMOTE
  • Salary: $75 - $150 Per hr.
  • Legally Authorized to work in the U.S

Website https://twitter.com/simcllc simc llc

Business to business service, Business to consumer service

You will lead and own the process of discovering and delivering solutions to integrate or enhance our ecommerce order management platform.

Working alongside the Customer Services team, you’ll quickly understand the business and technical challenges to either research or work with our engineers to design, estimate and propose solutions to our prospects and customers.

You’ll explain in simple terms the functions and benefits to non-technical customer stakeholders. If your solution is accepted, you’ll work with developers to build, test, document and deploy the solution to meet deadlines and achieve customer satisfaction.

Responsibilities

  • Capture and develop functional specifications and system design specifications.

  • Own and manage the project, estimation, deliverables, and budgets.

  • Manage resources following project schedules.

  • Manage customer expectations effectively.

  • Lead testing and quality assurance.

  • Deliver informative, well-organized presentations.

  • Communicate difficult/sensitive information tactfully.

  • Define reporting and alerting requirements.

  • Help design, document and maintain system processes.

  • Ensure issues are identified, tracked, reported on and resolved promptly.

  • Report on common sources of technical issues or questions and make recommendations to engineering and customer services teams.

  • Always be on the lookout for ways to improve monitoring, the discovery of the problems and deliver better value to our customers.

  • Push creative thinking beyond the boundaries of existing industry practices and customer mindsets.

Professional Qualities

  • Outstanding listening skills.

  • Solid written and spoken English.

  • Can generate enthusiasm and buy-in of stakeholders.

  • Relentless and pragmatic problem solver.

  • Spatial thinker.

  • Ruthless attention to detail.

  • Reliable ambassador and relationship builder.

  • Likable personality.

Proven experience of:

  • Gathering requirements and business/systems analysis.

  • Understanding web application programming, database, and system design.

  • Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools.

  • Planning and managing projects to budget and deadlines.

  • Quality Assurance and testing.

  • Generating process documentation.

  • Technical writing.

Send us a bulleted list of your skills, achievements and any other attributes you think will resonate with us to contact@simcllc.com. In return, we’ll be in touch asap.

To apply for this job email your details to eugwinter@hotmail.com